Store Policies

Story Saddle aims to process and dispatch your order promptly after it is confirmed. Delivery times depend on your location and the option chosen at checkout. If something is not right with your order, contact us and we will help arrange a return or exchange.

Contact Story Saddle if something is not right with your order and we will help arrange a return, exchange or repair. Returns windows and warranty cover vary by product — ask us before you buy if you need to be sure.

Story Saddle only collects the information needed to process your order, deliver it, and provide support. We do not sell your personal data. Payment details are handled securely by our payment provider.

By placing an order with Story Saddle you agree to these terms. Prices and availability may change, and we reserve the right to cancel an order if an item is unavailable. Please reach out with any questions before you buy.